SERVICING OUR CUSTOMERS FOR OVER 15 YEARS!
We've been servicing our customers for over 15 years. Castle Exteriors was formed because we saw a need for an exterior contractor that knows how to deal with insurance companies and insurance claims. Being an insurance broker for over 18 years, we've seen a few things and we know a few things about claims. We're your one-stop-shop for all of your home's needs!
Working with a contractor that has strong ties with the insurance company is important. We won't leave you out to dry after storm season. We will be here to answer all your questions and become your trusted exterior contracting company for years to come.
While our main office is based out of Loves Park, Illinois, we have national accounts across the united states.
Look to us when you your looking to protect your Castle.
Transparency is key when it comes to finding a great exterior contractor!
Check out some of the most frequently asked questions from our customers.
Do you have a specific question for us?
How do insurance claims work?
After we do our free inspection, we contact your insurance company. After we contact your insurance agency, they will send out an adjuster to estimate and determine the damage to your home. Sometimes we have to send supplements and negotiate with your insurance company to ensure your home is properly taken care of. Keep in mind, your contractor should be advocating for you which is why it's important to go with a contractor that knows how to deal with the insurance company.
When should I contact an exterior contractor?
After any large storm or if you suspect damage call a contractor immediately. It is better to do this quickly to protect the interior of your home. We don't want a ceiling falling in on you because of water damage!
What if my entire house isn't approved?
We are in your corner and will fight to get your entire house approved. However, this is not always possible. If we determine as a team that it is no longer worth fighting with the insurance company, we will come up with a plan that best fits your needs: continue with the approved work, pay out-of-pocket or finance the unapproved parts of the home or wait until a later date.
Remember, we are on YOUR team and we will not push something that doesn't fit your needs. Our goal is to create a partnership, not to have you sign a check.
Will I need to pay for anything out of pocket?
Deductibles are required to be paid by you. Failure to do so can put you in danger of policy issues, fraud, liens and more.
Do I have to keep the color and style I currently have?
Absolutely not! We can make your house your dream home by working within the estimate that your insurance company gave you or through another route of payment. You should be proud of the home you live in and we are here to do just that for you! Plus, what's a better time to make a big change than right now?